> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mnrl.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help from the Monorail AI support team

> Reach the Monorail AI support team at support@mnrl.app for help with your account, billing questions, technical issues, or general platform questions.

The Monorail AI support team is available to help you with account issues, billing questions, technical problems, or any other questions about the platform.

## Contact support

Send an email to **[support@mnrl.app](mailto:support@mnrl.app)** and the team will respond to your request as quickly as possible.

<Note>
  Include your account email and a detailed description of your issue for the fastest resolution.
</Note>

## Before you contact us

Many common issues are covered in existing documentation. Before reaching out, it may be faster to check:

* The [FAQ](/help/faq) for answers to the most common questions about credits, plans, and AI tools
* Your credit balance in the account dashboard if you are experiencing generation failures
* Your subscription status in the Billing section if you are having trouble accessing features

## Billing disputes

For billing errors, contact [support@mnrl.app](mailto:support@mnrl.app) within **14 days** of the charge. Include the following in your message:

* Your account email address
* The transaction reference number
* A clear description of the error

<Warning>
  Do not initiate a chargeback without first contacting support. Initiating a chargeback may result in immediate account suspension. See the [Refund Policy](/policies/refund) for full details.
</Warning>

## Useful links

<CardGroup cols={2}>
  <Card title="FAQ" icon="circle-question" href="/help/faq">
    Answers to the most common questions about Monorail AI.
  </Card>

  <Card title="Billing & Plans" icon="credit-card" href="/billing/plans">
    View plans, manage your subscription, and check your credit balance.
  </Card>

  <Card title="Refund Policy" icon="file-invoice" href="/policies/refund">
    Understand when refunds may be granted and how to report billing issues.
  </Card>

  <Card title="Privacy Policy" icon="shield" href="/policies/privacy">
    Learn how Monorail AI collects, uses, and protects your personal data.
  </Card>
</CardGroup>